Here you can find Interflora shops in Päijät-Häme area.

Päijät-Häme

#### Heinola

* KUKKAKAUPPA JA HAUTAUSTOIMISTO SUNI  
  Kauppakatu 12, 18100 Heinola  
  tel. 03-7152140

#### Lahti

* KUKKAKAUPPA VILLIVIINI  
  Koritie 2, 15540 Villähde  
  tel. 040-7577790
* KUKKA JA SISUSTUS NEILIKKA  
  Takojankatu 3 F, 15800 Lahti  
  tel. 0447179784
* KUKKAPII OY  
  Hämeenkatu 14, 15110 Lahti  
  tel. 03 7822453

#### Orimattila

* KUKKAKAUPPA JA HAUTAUSPALVELU DIIA  
  Erkontie 11 a 2, 16300 Orimattila  
  tel. 0449746132

#### Villähde

* KUKKAKAUPPA VILLIVIINI  
  Koritie 2, 15540 Villähde  
  tel. 040-7577790

#### Vääksy

* VÄÄKSYN VIHERKUKKA JA HAUTAUSPALVELU  
  Rusthollintie 1 a, 17200 Vääksy  
  tel. 03-7660044

Interflora-Suomi r.y. and Interflora-Myynti Oy privacy policy

Privacy policy

### Register holder

Interflora-Suomi r.y.

Interflora-Myynti Oy (Affiliated company)

Business ID 0109243-7

P.O. Box 3

00441 Helsinki

Phone 0102176320

### Contact details

Katja Teikari

Phone: 0102176320

Email: rekisteri@interflora.fi

### What is your information used for?

Delivering ordered products and executing ordered services and billing

* First and last name and address for delivering ordered products
* Phone number: we contact the customer or the recipient via phone if the successful delivery of products or executing services requires it
* Email address: we send order confirmations and receipts via email and we contact the customer via email in matters concerning the delivery or execution of the order
* Business name, business ID and billing address: used for billing for business customers

NOTICE! To deliver ordered products and execute services, necessary information may be given to Interflora florists which are located outside of Europe.

### Marketing communications ja customer relations

* Email address given to the newsletter list: those who have ordered the newsletter via the newsletter order form and those who gave their active consent for sending the newsletter will be sent marketing materials and offers 4-8 times a month. You may cancel the newsletter whenever you wish, and the cancelation link is in every newsletter sent.
* Interflora.fi web page’s usability and content’s improvement and targeted marketing

### Disclosure of information outside the EU and ETA

While managing your personal information we may use service providers who have access to your personal information outside of EU/ETA, like the United States. We ensure the proper and lawful execution of transfers in accordance with the legislation on the processing of personal data.

Information in the register may be used in Interflora.fi web shop’s own registers for marketing targeting without disclosing personal information to third parties. Interflora.fi web shop has the right to publish information from the customer register as a digital or written list unless the customer specially forbids it. The list means for example mailing stamps for direct marketing. Customer has the right to forbid the publishing of this information by notifying Interflora.fi web shop’s customer service via email at info@interflora.fi or the register holder.

### Disclosure of information

The information won’t be given to third parties outside of aforementioned uses. Use of the register requires access to Interflora.fi web stores internal network. The register is located on Interflora.fi web store’s password protected server.

### Register protection and personal information retention period

We respect the confidentiality of personal information. Register is protected using firewalls, passwords and other technical solutions and held in a protected database to which only Interflora-Finland rf staff and authorized personnel have access to. Manual data is kept in locked space and only authorized personnel have access to it. Outdated or unnecessary information is disposed of accordingly. We keep personal data only as long it is necessary for the described use cases. Aforementioned information may be kept for longer if accounting laws or other laws mandate it.

The register’s information may be used within Interflora.fi web store’s own registers for targeted marketing without disclosing the information to third parties. Interflora.fi web store has the right to publish the information in the customer register as a digital or physical list unless the customer explicitly forbids it. The list means for example mailing stickers for direct marketing. Customer has the right to forbid the publishing of their information by informing the Interflora.fi web store’s customer service via email to info@interflora.fi or to the register holder.

### Rights of the registered person

The registered has the right forbid the use of their information for direct marketing at any given time. Every email sent by Interflora has a link from which you may cancel the newsletter. In addition, the registered has the right to:

* get information on the handling of their personal data
* inspect the personal data gathered of them
* require correction of incorrect or faulty personal data
* object to the processing of your personal data in so far as the processing of personal data is based on the consent of the data subject
* withdraw your consent and object to the processing of your personal data in so far as the processing of personal data is based on the legitimate interest of Interflora
* obtain your personal data in a formatted form and transfer this information to another register holder
* demand to limit the use of their personal data. Interflora may ask the registered to be more exact with their request and to confirm their identity before handling the request. Interflora may decline the demand based on corresponding laws.

The registered has the right the make a complaint to the corresponding regulatory official or it’s EU member states regulatory official where the register’s workplace or home resides if the registered deems that Interflora hasn’t handled their personal information according to privacy laws.

The registered must send the requests concerning their rights in written form to one of the following:

by mail:

Interflora-Suomi r.y.

Inspection/other request concerning personal information / Katja Teikari

PL 3

00441 Helsinki

or by email:

rekisteri@interflora.fi

Interflora-Suomi r.y. responds to these requests within 1 month of sending the request unless there is a specific reason to extend the response time.

### Changes to privacy policy

We thrive to constantly develop our services and therefore we hold the right to change our privacy policy. We notify of any changes on this page.

### Information about cookies

Interflora.fi web page uses ’cookies’. Cookies are small text files which are saved on the user’s computer on the web page you visit. With cookies we can for example:

* gain information how visitors interact with our web page
* save shopping basket information
* enables different services and functions on the web page

### What kind of cookies do we use?

We use cookies for three purposes: network analysis, marketing, customer experience improvements and the usability of our web page.

In some of Interflora.fi web pages functions, like in the order form, we use session cookies. This means that your information is temporarily saved if you have filled the information on one page and then return to a previous page. This prevents the need for you to refill all the information again when moving between pages. Session cookies are not stored on your computer and they disappear after you close your browser.

Interflora uses Google analytics from Google for network analysis. It helps us for example to get information on how visitors interact with web page. Information from cookies is used for internal network analysis.

### How to remove cookies?

If you do not want to allow the use of cookies on Interflora.fi web page in the aforementioned way, you can change your browser settings so that cookies are not saved on your computer. Though it should be noted that some features on the web page may not work properly if use of cookies is not allowed. Cookies are meant to make the use of our services easier for the visitor and to help us improve our services. If you use our web page without changing any settings, we assume that you have approved the use of cookies.

### Read more: 

* You can find our contact information [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/customer-service).
* Answers to frequently asked questions in [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/faq).
* Read more about order and delivery in [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/order-and-delivery).
* You can find our Terms of Delivery [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/terms-of-delivery).

Information about Interflora orders and delivery.

Order flowers directly to the recipient with Interflora! On this page you can find everything you need to know about ordering flowers.

Order and Delivery

### Delivery fee and Service Fee

The Delivery fee is 12,80€ for orders in Finland when ordered from our web shop. On orders abroad the delivery fee is 18,00€.  
The flower item includes a service fee 5,20€.

### Order Deadlines and Delivery Times

Interflora will deliver your flower orders to desired home or business address to almost everywhere in Finland. Orders placed before 1:45 PM on weekdays can be delivered to home addresses the same day almost everywhere in Finland. To bigger cities same day deliveries are available for ordering until 3:45 PM On Saturdays, orders for the same day delivery can be placed until 10:45 AM. If the delivery is not possible for the given date, the form on our web shop will not let you choose that date. If there are no deliveries to the chosen, the form on our web shop will notify you that deliveries are not possible to the given location.  
We can not guarantee exact delivery times, but you may add your delivery time wish in your order and the delivering florist will do their best to deliver on the desired time. If you need delivery on an exact time, please contact our customer service [info@interflora.fi](mailto:info@interflora.fi) or +358 10 217 6320 and we will do our best to arrange this delivery.  
**Deliveries to home address will be made mainly between 10-20 on weekdays and between 10-18 on Saturdays. Orders to companies are delivered during the office hours (by 16.00 pm) unless stated otherwise.**

### Deliveries to Companies

Deliveries to company addresses are possible on weekdays. Orders to companies must be placed one (1) day in advance or latest the same morning by 9 AM. **Orders to companies are delivered during the office hours (by 16.00 pm) unless stated otherwise.**

### Additional Products

You can send Interflora’s additional products, such as chocolates with your flower order, when the delivery is in Finland. Orders to locations that are abroad may have a combination with flowers and additional products. Not every country has additional products in their selection. Read more about our additional products [**here.**](https://shop.interflora.fi/en/fi/content/order-and-delivery/additional-products)

### Floral cheques

  
Floral cheques must be ordered by 11 AM so that they can be mailed out on the same day. Orders after 11 AM will be mailed on the next weekday, that is not a public holiday. Read more about our floral cheques [**here.**](https://shop.interflora.fi/en/fi/product/1001)

### International Deliveries

Orders to abroad for same day delivery must be placed by 12.00 noon Finnish time. Please notice the time difference between the countries. Read more about International Deliveries [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/international-deliveries).

### Funeral Orders

Even though we can't guarantee exact delivery times, exceptions for this are funeral orders that are always delivered according to the funeral time. Funeral orders must be placed 2 days before the delivery date (funeral). Read more about Funeral Flowers [here](https://shop.interflora.fi/en/fi/content/floral-knowledge/funeral-flowers).

### How to order

You can order **in two different ways: in our webshop or by visiting an Interflora flower shop.** In order to place an order you’ll need the recipient's address and phone number. In our web shop you can pay with bank or credit card, online bank and digital wallets. Interflora flower shops accept at least cash and bank/credit cards. Invoicing is available for companies that have registered as corporate customers. Unfortunately we do not accept orders by phone.

Place your order [**here.**](https://shop.interflora.fi/en/fi/category)

#### Webshop order

* Choose the flowers.
* Choose additional products for your order if you like.
* Fill in the recipient’s information and the delivery date.
* Add a card to your order if you want and fill in your card message. If there is no card message in the order, the recipient will not know who the flowers are from.
* Fill in the special wishes for the delivery and choose the option on how to proceed if the recipient is absent.
* Fill in your own/sender’s details.
* Check your order summary.
* Accept the terms of delivery.
* Choose the payment method and proceed to making the payment.
* You will get an order confirmation and the receipt to your email. Check that your order details are correct. If needed please contact our customer service +358102176320 or [info@interflora.fi](mailto:info@interflora.fi) or send a message to our Chatbot Flora

#### From order to delivery

* We will handle your order in the Interflora office.
* We will contact you if we need more information.
* If the order is to Finland, we will send it to the local Interflora flower shop for delivery.
* If the order is to a location abroad, we will send it to the Interflora office of the destination country and there it will be directed to the local flower shop for delivery.

#### Flower Delivery

* The flower shop handles the flowers, card and possible additional products according to your order.
* If the flower shop does not have the desired flowers or has problems with the delivery, they will contact you or call the Interflora office and we will contact you to check how to proceed with the order.
* The flower shop will deliver the flowers, card and the possible additional products to the recipient.
* The flower shop confirms the delivery in our order register.
* You will get an automatic delivery confirmation to your email (only for orders delivered in Finland).

### Read more:

* You can find our Terms of Delivery [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/terms-of-delivery).
* You can find our Privacy Policy [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/privacy-policy).
* Read more about Payment Methods [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/payment-methods).
* You can find our Contact Information [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/customer-service).
* Read answers to Frequently Asked Questions [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/faq).

Interflora offers corporate customers different kinds of individual solutions.

Interflora delivers flowers to your events and you can send flowers to your personnel, partners and customers.

Business Service

Interflora delivers your messages of thanks, congratulations, sympathy, apologies etc. to your personnel, your partners and your customers at any occasion around the World - naturally with flowers! Interflora offers corporate customers different kinds of individual solutions:

* bouquets can be delivered with your personal greeting cards (for example with your company logo)
* terms of payment can be agreed individually
* deliveries on regular basis

For further information about solutions for your need, please contact our customer service by chat, email or calling. Only our business customers can make orders and have invoicing as a payment method. You can request to register as a corporate customer by sending the following information by email to info@interflora.fi. We have a billing fee 4 euros.

* Company name
* Contact person
* Email address
* Invoice address
* Postal code
* City
* Country of origin
* Phone number
* Finnish Business ID
* Einvoice address (optional)

Our customer service is open Monday to Friday from 8:30 to 16:00. We do not accept flower orders by phone.

### Read more: 

* Read more about our International Deliveries [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/international-deliveries).
* Read more about Interflora Guarantee [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/guarantee). 
* You can find our Contact Information [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/customer-service). 
* You can find our Terms of Delivery [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/terms-of-delivery). 

You can also send flowers via Interflora to relatives, friends or business partners living in another country. 

You can also send flowers via Interflora to relatives, friends or business partners living in another country. You can send flowers to 140 countries through our wide network and there are 56 000 member stores at your service.

International Deliveries

### Ordering an international delivery

You don’t have to be signed in to our webstore to order flowers. You can see the selection of the country by clicking “Send flowers” at the top banner of the webstore and choosing your destination country from the “Country” -field. Additional products are combined with flower products when ordering internationally.

After you have completed your order, you will get a confirmation email to the e-mail you provided. The order is then being handled at the Interflora Finland office and after check-up it will be sent to the office at the destination country. Flowers will be delivered by a local flower shop in the destination country. There are no automated delivery confirmation emails like in domestic orders. You can ask for a delivery confirmation by contacting the Interflora office at info@interflora.fi.

International delivery fee is 18€ and it is added to the order in the shopping cart. In addition, the price of flowers includes a local delivery charge, which varies by country. To some locations there might be extra delivery fee, if there's no Interflora-shop in that location. If the delivery is not possible to some certain area, our office will contact you in both cases.

It is especially important to provide the recipient's phone number. Deliveries vary depending on the country, so it is important to provide the recipient’s exact contact info. We cannot guarantee that the flowers can be left at the door, because of weather conditions or practices in different countries.

You can order from [here](https://shop.interflora.fi/en/fi/category).

### Read more: 

* You can find our Terms of Delivery [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/terms-of-delivery).
* Read more about Payment Methods [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/payment-methods). 
* Read more bout Order and Delivery [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/order-and-delivery).

International deliveries

You can pay for your Interflora order with credit card, online banking codes or digital wallets. 

You can pay with credit card, online banking codes or digital wallets.

Payment Methods

### Credit Card

You can pay purchases with Visa Credit-, Visa Debit-, Visa Electron-, MasterCard-, Eurocard-, Debet MasterCard and American Express -cards. Paying with a credit card is directed through Visma Pay – payment service.

### Online Banking

Online banking transactions are directed through Visma Pay (business ID 2486559-4). Visma Pay is registered in a payment register maintained by Finanssivalvonta. You are redirected to payment via Visma Pay webservice. Visma Pay or Paybyway Oy are seen as a recipient on your bank statement and bill. Visma Pay conveys the payments to webstore owner. Paying with Visma Pay is safe, as all the information regarding your transaction are transferred using an encrypted connection so that no external party can see transaction details.

The purchase of products happens between webstore customer and webstore. All obligations regarding purchases are the webstore owner's responsibility. Read more about Visma Pay: [www.visma.fi/vismapay](http://www.visma.fi/vismapay).

### Digital Wallets

You can also pay for purchases in our webshop with digital wallets. Our options are MobilePay, Masterpass, Pivo and Siirto.

### Payment Methods

Through Visma Pay you can pay with online banking codes. You can use the following providers: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-pankki, Handelsbanken and Ålandsbanken.

VISMA PAY -PAYMENT SERVICE CONTACT INFO:

* Visma Pay (Business ID 2486559-4)
* E-mail: [helpdesk@vismapay.com](mailto:helpdesk@vismapay.com)
* Phone: 09 3154 2037 (weekdays 8am-4pm)
* Address: Laserkatu 6, 53850 Lappeenranta

Here you will find answers to the most frequently asked questions. 

Here you will find answers to the most frequently asked questions. If you don’t find the answer that you are looking for, please contact our customer service +358 10 217 6320 or info@interflora.fi. The customer service is open Monday to Friday 8.30 AM - 4 PM. Our Chatbot Flora will also do her best to help you at any time.

Frequently Asked Questions

### How do I order?

**You can order from Interflora web shop or by visiting a local Interflora flower shop.** In order to place a flower order you need to have the recipient’s address and phone number and an accepted payment method according to the location of the order. **We do not accept orders by phone.**  
In our web shop you can pay with bank or credit card, online bank and digital wallets. Interflora flower shops accept cash, bank cards and credit cards. Invoicing is available for companies that have registered as corporate customers.  
Detailed information about order process can be found on the page Order & Delivery.

### Is the delivery possible?

Interflora service covers nearly all of Finland and we have almost 300 flower shops around the country. Our web shop order form tells you if the delivery is not possible. If you are unsure and want to check if delivery is possible to a certain location, please contact our customer service. Our customer service chatbot Flora helps you 24/7. Deliveries on Sundays and public holidays are usually not possible, but there are a few exceptions like Mother’s Day and Father’s Day, or if Valentine’s Day, International Women’s Day or days before Christmas are on a Sunday (some regional restrictions might occur).

### Same day delivery?

Orders placed before 1:45 PM on weekdays can be delivered to home addresses on the same day almost everywhere in Finland. To bigger cities same day deliveries are available for ordering until 3:45 PM. On Saturdays, orders for the same day delivery can be placed until 10:45 AM. Deliveries to company addresses are possible on weekdays. Orders to companies must be placed preferably one (1) day in advance or at the latest on the same morning by 9 AM.

### Delivery time

We cannot guarantee exact delivery times, but you may add your delivery time wish in your order. The delivering florist will do their best to deliver at the desired time. Exceptions for this are funeral orders that are always delivered according to the time of the funeral. Funeral orders must be placed 2 days before the delivery date (funeral).

### Recommendations

The Send flowers -section shows all the available products and you can narrow down the search according to occasion or flower colors. If you need recommendations our Chatbot Flora will gladly help you.

### International orders

You can send flowers with Interflora to more than 140 countries. The delivery fee for international orders is 17,00€ which includes the service fee. An order abroad for same day delivery must be placed by 12.00 noon Finnish time. Please notice the time difference between the countries. We cannot guarantee deliveries on Sundays or local legal holidays. We will inform you in case your order can’t be delivered on the chosen date. Read more about [International orders.](https://shop.interflora.fi/en/fi/content/order-and-delivery/international-deliveries)

### Delivery fee

The delivery fee is in addition to the flowers price. The delivery fee in Finland is 12,80€ and for international orders 18,00€. For the international orders, there might be extra delivery fees to some locations due to long delivery distance. In such cases we will contact you and agree on how to proceed.

### Additional products

You may also add some extra gift items to your flower order. You can choose chocolates, teddy bears, a greeting card, a vase or a pot to be delivered with the flowers. For a funeral order you can choose a card of condolence or a funeral ribbon. All the florists have selection of folded greeting cards and bigger cards of condolence, but they vary depending on the shop. The florist will choose the most suitable card for the occasion and your flowers. Read more about [Additional Products.](https://shop.interflora.fi/en/fi/content/order-and-delivery/additional-products)

### Floral cheques

You can send floral cheques to be redeemed in Finland. The service charge is 3,80 euros per delivery address. All floral cheques are sent by mail to the recipient and they are valid for two (2) years from the date of purchase. For same day shipment, we must receive your floral cheque order before 11 AM on weekdays. Floral cheques ordered after 11 AM on Fridays or during the weekend will be mailed on the following weekday at the earliest unless you have chosen a later mailing date. You may add a personal message to be delivered with your floral cheque if you add a greeting card to your order. The floral cheques can be redeemed by buying flowers or plants for the value specified on the floral cheque, in any Interflora flower shop in Finland. You can place your floral cheque order [here](https://shop.interflora.fi/en/fi/product/1001).

### Order Interflora Newsletter

By ordering our newsletter you will get information about flower seasons, receive discount codes and get notified about the upcoming seasonal holidays. You can order our newsletter from [here](https://interflora.us14.list-manage.com/subscribe/post?u=e76a0e19ba29e57578ee60a57&id=b975f75d6e).

### Interflora Shop's Contact Information

* [Ahvenanmaa](https://shop.interflora.fi/en/fi/content/shops/ahvenanmaa1)
* [Helsinki Metropolian Area](https://shop.interflora.fi/en/fi/content/shops/helsinki-metropolian-area)
* [Kainuu](https://shop.interflora.fi/en/fi/content/shops/kainuu1)
* [Kanta-Häme](https://shop.interflora.fi/en/fi/content/shops/kanta-hame1)
* [Karjala](https://shop.interflora.fi/en/fi/content/shops/karjala1)
* [Keski-Suomi](https://shop.interflora.fi/en/fi/content/shops/keski-suomi1)
* [Kymenlaakso](https://shop.interflora.fi/en/fi/content/shops/kymenlaakso1)
* [Lappi](https://shop.interflora.fi/en/fi/content/shops/lappi1)
* [Pirkanmaa](https://shop.interflora.fi/en/fi/content/shops/pirkanmaa1)
* [Pohjanmaa](https://shop.interflora.fi/en/fi/content/shops/pohjanmaa1)
* [Päijät-Häme](https://shop.interflora.fi/en/fi/content/shops/paijat-hame1)
* [Satakunta](https://shop.interflora.fi/en/fi/content/shops/satakunta1)
* [Savo](https://shop.interflora.fi/en/fi/content/shops/savo1)
* [Uusimaa](https://shop.interflora.fi/en/fi/content/shops/uusimaa1)
* [Varsinais-Suomi](https://shop.interflora.fi/en/fi/content/shops/varsinais-suomi1)
* [All Shops in Alphabetical Order](https://shop.interflora.fi/en/fi/content/shops/all-shops)

Interflora delivers flowers in Finland and in over 140 different countries around the world. In Finland Interflora has over 300 members florists.

Interflora delivers flowers in Finland and in over 140 different countries around the world.

Info about Interflora

Combined, over 56 000 members shops form a global organization of independent florists. Interflora has been active since 1927 in Finland and has over 300 florists there.

Interflora delivers thousands of powerful feelings and lovely scents with beautiful flowers. Within hours you can have flowers delivered to the other side of the world.

Interflora’s members are all top professionals of their trade and everyone working at our florists are experts when it comes to flowers: skilled bouquet makers, horticulturists and master florists.

To the customer Interflora’s logo, the running Hermes, is a sign of a competent and modern pioneer, good quality and skilled service.

Interflora represents true professionalism.

Click [here](https://shop.interflora.fi/en/fi/category) to order flowers.

### Read more:

* Read more about History of Interflora [here](https://shop.interflora.fi/en/fi/content/about-interflora/history-of-interflora).
* Are you a florist? Read more about Interflora membership [here](https://shop.interflora.fi/en/fi/content/about-interflora/become-a-member-for-florists).
* Read answers to Frequently Asked Questions [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/faq).
* You can find our Contact Information [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/customer-service).

Here you can find all Interflora shops in alphabetical order by city. 

All shops

Interflora guarantees the quality of the flowers. 

Interflora Quarantee

Interflora guarantees that the flowers are of good quality when delivered and that the flowers are delivered according to the amount paid by the customer. **NOTE: Due to price fluctuations, the number of flowers in mixed bouquets may vary slightly.** Complaints related to the quality of the delivered flowers must be addressed to the Interflora office (tel. 0102176320 or info@interflora.fi) or to the store that delivered the flowers no later than within the working day following the delivery.

If the delivered flowers are poor quality, delivering store is obliged to deliver new flowers to the recipient. Refunding a part or the whole price of the flowers and delivery fee is possible against the evidence of poor quality of the flowers (bringing flowers to the flower shop or sending detailed photographs to Interflora office at [info@interflora.fi](mailto:info@interflora.fi)). Complaints about the quality of the flowers are normally handled in one work day. During seasons (Christmas, Mother's Day, Father's Day, Valentine's Day, Women's Day, Easter, Graduation Day) and the following weeks complaints are handled within three working days.

Flowers will be delivered on the desired day. Orders placed by 2:00 pm on weekdays can be delivered to your home address on the same day almost anywhere in Finland. An exception to this is certain locations where bus transportation and deliveries are only Mon-Fri. You will find a list of these locations at the end of the delivery terms. In addition, there are a few locations where delivery should have been made the day before.

The recipient is primarily delivered the flower variety ordered. If this is not possible, the variety declared or as close as possible to the variety shall be supplied. Plant pots and baskets may vary depending on the delivering flower shop.

Because flowers are fresh products and bouquets and arrangements are made by order, they don’t have returning policy. Chocolates and other candies that you can order as an additional product when ordering flowers, are groceries and they don’t have right of return either.

Cancelling order is possible at latest the previous work day before delivery by 3pm.

### Read more:

* Read answers to Frequently Asked Questions [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/faq).
* You can find our Contact Information [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/customer-service).
* Read more about Order and Delivery [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/order-and-delivery).

Guarantee

Flowers are a beautiful way to deliver your condolences to those in sorrow. Order sympathy flowers online from Interflora webstore. 

When sorrow arrives, words may not be enough. Flowers are a beautiful and respectful way to remember those in sorrow and to show compassion towards them. We here at Interflora will help you in sending your condolences with flowers. Order sympathy flowers online from Interflora webstore. 

Sympathy Flowers

### Sympathy flowers with delivery

Sympathy flowers are sent to the close one’s home after the sorrowful news have arrived. They deliver your condolences to the close relatives of the departed in a form of a bouquet or an arrangement. Bouquets can be placed in a vase and arrangements are delivered with a suitable one.

Colors are often a calm and subdued combination of white and green or blue and white. Also, purple and soft pastel colors are common in condolence flowers. Our selection of sympathy flowers can be found when selecting the ‘sympathy’ from the ‘occasion’ on our catalog page.

An arrangement for mourning. Sends your important message to the recipient: My condolences. Container is included. PLEASE NOTE! Containers model and flowers may vary based on the florist's stock.

Osanottoasetelma astiaan  sini-lila-valkoinen, Kuvassa eustomaa,  freesiaa,  ruusua

My condolences

White-green colored bouquet for sympathy. Brings light in the middle of sorrow. PLEASE NOTE! Flowers and greenery may vary based on the florist's stock. Vase not included.

Matala pyöreä valkoinen surukimppu  neilikkaa  eustomaa  harsokukkaa

Delicate feelings

Send this beautiful bouquet to a person who has lost someone close. Tell that you are thinking of them. PLEASE NOTE! Vase not included.  Flowers and greenery may vary based on the florist's stock. 

Matala pyöreä osanottokimppu sini-lila-valkoinen. Kuvan kimpussa neilikkaa , krysanteemia, inkaliljaa, eustomaa

Comfort

Memories will always remain. Send this pretty bouquet to show your condolences. PLEASE NOTE! Flowers and greenery may vary based on the florist's stock. Vase not included.

Matala pyöreä osanottokimppu, lila-valkoinen,  neilikkaa, eustomaa

Memories

A stylish and beautiful high bouquet for mourning. To the moments of great sorrow. PLEASE NOTE! Greenery may vary based on the florist's stock.  Vase not included.

Korkea osanottokimppu  sini-lila-valkoinen  valkoliljaa  eustomaa ym.

Dry your tears

A high bouquet for sympathy brings comfort to the recipient. Vase not included.

Korkea lila-valkoinen eritasokimppu: valkoista ruusua, valkoliljaa, vihreät + lilaa kukkaa saatavuuden mukaan, esim. eustomaa.

Longing

### Condolence message

When sending sympathy flowers, a card is included with them where you can write a beautiful message with your condolences in it. You may also use a ‘card of condolence’ when sending your sympathy to the relative of the departed. More on cards of condolence later.

All flower deliveries made by Interflora include a blank white card with a card text of your choice. You may also choose to buy a two-part card with a picture or a card of condolence. Available pictures in cards and cards of condolence vary between florists so they will choose one which they deem most suitable for the occasion. When making your order you may also wish for a certain type of picture or theme in the section: ‘special wishes for the delivery’. Our florist will fulfill your requests as closely as they can.

The card may have a short memorial poem or a simple and short condolence message. Here are a few examples of condolence messages:

* Please accept my/our deepest sympathy.

  names of the senders
* Sharing in your sorrow

  names of the senders
* We greatly sympathize with you and your family

  names of the senders
* Honoring the memory of \[name\], you have our condolences

  names of the senders

### Card of condolence

A card of condolence is used as a sign of respect towards the departed and to imply sympathy towards their close relatives. This is mainly a Finnish tradition and is not traditionally used many other countries.

This card is sent with sympathy flowers to close relatives of the departed after the news of the passing have arrived. It can also be sent after the funeral if you hear of the departure afterwards. You may also send a card of condolence to a funeral with flowers.

In our online store you may add a card of condolence to your order in the ‘add to your delivery’ section which is the second step of ordering after choosing the flowers. It consists of a picture cover, inner pages and a ribbon. The right-side page of the inner pages includes the name of the departed, a small memorial text and names of the senders. The left side has a place for an optional memorial poem or verse. Some addresses have preprinted memorial poems or verses. It’s common to use the full name of the departed, but if they were a close relative or friend, you may use only their first name. Cards of condolence have predefined places for the name of the departed, names of the sender and the memorial verses. Here is an example:

* \[Name of the departed\]

  In honor of their memory, etc

  With our deepest sympathy, etc

  names of the senders

Please note that these preset positions might not work perfectly in English as they’re designed to work with traditional Finnish remembrance verses.

Some cards of condolence have preprinted memorial verses so when you order one without giving a separate memorial verse or poem, our florist will choose a card of condolence with a preprinted memorial poem. Our online store has text fields for all these different verses so you can easily write your last farewell to the departed.

### Questions? Our customer service will help you

You can contact our chat for help during the week from 8.30-16.00 from Monday to Friday. Outside these hours you may leave us a contact request.

You can order [here](https://shop.interflora.fi/en/fi/category). Choose the ‘Sympathy’ category from the ‘Occasion’ menu and you see our recommendations for sympathy bouquets.

### Memorial verses and poems

If you want to use a Finnish memorial poem, please go to the Finnish version of this page [HERE](https://shop.interflora.fi/fi/fi/content/kukkatietoutta/osanottokukat). You can use a translator to get a rough idea what they say.

Below are a few English poems and verses.

_Sadly missed along life’s way,_

_quietly remembered every day._

_No longer in our life to share,_

_but in our hearts, you’re always there._

**- Anonymous**

_Love doesn't end with dying_

_Or leave with the last breath._

_For someone you've loved deeply,_

_Love doesn't end with death._

**- John Addey**

_Heavenly Father hear my prayer,_

_Guide our Father with tender care,_

_Dear shepherd don't leave him alone,_

_Love him in heaven, as we do at home._

**- Anonymous**

_As you carry your burden of grief_

_I feel for you today_

_I know the sadness of grief in your heart_

_But in time it will fade away_

**- Hilda Mullinger**

_Now your loved one is at peace_

_For (him/her) a pain free release_

_Do not cry now that you are apart_

_Keep their love safe within your heart_

**- Hilda Mullinger**

_Don't break your heart for me,_

_I'm really not far away._

_And although you cannot see,_

_I'm with you, every day._

**- Helen Howell**

### Read more: 

* Read more about Funeral Flowers [here](https://shop.interflora.fi/en/fi/content/floral-knowledge/funeral-flowers). 

When sorrow comes, arrives a moment of silence and remembrance. It’s time to say the last farewell.

Times of sorrow bring along a moment of silence and remembrance. It’s time to say the last farewell. Order funeral flowers from Interflora and we will deliver them to the funeral.

Funeral Flowers

### Respect and remembrance

Funeral flowers are a sign of respect and remembrance towards the deceased. Mourning is a long and an individual process and choosing flowers for the funeral is a part of it. Choosing the right ones might seem difficult in times of sorrow. We here at Interflora are here to help you choose them.

When choosing flowers, it’s good to consider the possible wishes of close relatives or the deceased. The flowers might bring up the personality, fancies or your own relationship to the departed. Blue and white flowers are commonly used in Finland, but other colors have become more popular with time. Common flowers used in funeral bouquets and sprays are for example white lilies, arum, carnations, roses, irises and Eustoma.

### Deliveries to funerals

Funeral flowers must be ordered at least two days before the funeral. They use a lot of flowers and other materials which might not always be instantly available for our florists. The more specific your order is, the earlier it should be made.

Flowers are delivered straight to the church or the chapel for the funeral. This makes the funeral day easier and more fluent. Delivery practices differ between different areas and therefore our florist handle the deliveries themselves as they know the customs on how to deliver the flowers locally. Delivery fee for domestic deliveries in Finland is 11,80€.

After the sorrowful news have arrived, it’s customary to send condolence flowers to the near relatives of the departed. You can look at our catalogue for sympathy flowers [here](https://shop.interflora.fi/en/fi/content/floral-knowledge/sympathy-flowers).

Our customer service helps via chat between 8.30-16.00. Outside these hours you may leave a contact request for us.

You can order flowers [here.](https://shop.interflora.fi/en/fi/category) When choosing ’Funeral’ from the ‘Occasion’ menu you can see our catalog for funeral flowers.

### Ordering funeral flowers from Interflora’s online store

Ordering funeral flowers from Interflora’s web store makes the funeral day more fluent and leaves more time for organizing other things. On our web store, you can look at our catalogue around the clock and order on our own schedule.

Our catalogue for funeral flowers when you choose ‘Funeral’ from the ‘Occasion’ menu. By opening a bouquet, spray or wreath from that list you can look at its details and add it to your basket. From your shopping basket press continue to order the selected flowers and any additional products.

After the order summary you may choose a folded greeting card, a card of condolence or a ribbon to be added to your flowers. Traditionally a card of condolence is sent to the relatives after the news of the death have broken, but it can also be sent to the funeral if you can’t personally come there. More information about condolence flowers can be found [here](https://shop.interflora.fi/en/fi/content/floral-knowledge/sympathy-flowers). The additional products have their own text fields which appear after putting in the recipient information when making the order. There you may write memorial verses, poems, etc.

When making the order it’s good to mention in the section ‘special wishes for the delivery’ that who will lay the flowers and their number unless the one who orders is the same person. It’s also good to mention if you wish the church staff to lay the flowers.

Funeral flowers are split into 3 categories: funeral sprays/arrangements, funeral bouquets and wreaths.

#### Funeral spray/arrangement

The most popular funeral flower is the funeral spray/arrangement. It’s often drop shaped, and it’s made into a flower sponge. Round sprays are also available, but they are not as common as the drop shaped ones. The look of the spray can be altered by changing its height and with flower choices. To help carry the spray, it has a handle under the flowers. Interflora sprays are priced between 95-120€.

A beautiful, modern funeral spray in pure white shades. PLEASE NOTE! Greenery may vary based on the florist's stock.

Valkoliljaa, nappikrysanteemia, ruusua, vihreitä.

Modern funeral spray of white lilies

A precious and beautiful red-white funeral decoration. An emotional and dignified farewell for the last journey. PLEASE NOTE! Flowers and greenery may vary  based on the florist's stock.

Puna -valkoinen hautavihko, ruusua, eustomaa, valkoliljaa

Precious memories

Farewell -funeral arrangement shows the best of natural materials and muted colors.

Hautavihko murretuissa luonnonsävyissä. Kuvassa 7x vaal. pun. ruusu (Talea), 4x oranssi krysanteemi, kuisma ja luonnonmateriaalit.

Farewell

#### Funeral bouquet

A lighter version of the funeral spray is a funeral bouquet. They are usually drop shaped or round, but other shapes are also made more often than with funeral sprays. Compared to normal bouquets the stalks of the flowers are shorter to bring out the flowers when laying them to the grave. Interflora funeral bouquet prices range from 60-100€.

Silence has arrived -funeral bouquet glows in white, yellow and blue shades.

Sini-kelta-valkoinen hautakimppu. Kuvassa 4x valkolilja, 7x keltainen ruusu, 5x ritarinkannus ja vihreää

Silence has arrived

A beautiful funeral bouquet in white-green tones. PLEASE NOTE! Flowers and greenery may vary based on the florist's stock.

Valko - vihreä kevyt ja kaunis hautakimppu, kuvan kimpussa neilikkaa, inkaliljaa, gerberaa ja vihreitä.

To your bright memory

A beautiful round funeral bouquet in soft colors. PLEASE NOTE! Greenery may vary based on the florist's stock.

Naisellinen pyöreä hautakimppu vaaleanpunaista ja valkoista. Ruusua, harsokukkaa, inkaliljaa, eucalyptusta.

Sweet memories

#### Funeral wreath

The most traditional option for funeral flowers is the wreath. Its round shape represents eternity, a motion that never stops. Historically the symbolic nature of the unmoving motion was seen as the wreath’s most important aspect which was emphasized with simple and uniform materials. Nowadays wreaths have gained a more modern look by including more flowers. Interflora’s funeral wreaths are priced between 175-240€.

Red-white funeral wreath with flowers all around. PLEASE NOTE! Flowers and greenery may vary based on the florist's stock.

Ympäri kukitettu puna-valkoinen hautaseppele, ruusua, neilikkaa, krysanteemia, inkaliljaa ym. 

Wreath

A beautiful, showy wreath with flowers all around.

Ympäri kukitettu sini-valkoinen hautaseppele, ruusua, neilikkaa, krysanteemia, iiristä ym. 

Ympäri kukitettu sini-puna-valkoinen hautaseppele, ruusua, neilikkaa, ritarinkannusta ym. 

#### Single flower

Laying a lone cut flower laid upon the grave is a beautiful end for a funeral service and a last goodbye. With single flowers, also children may easily take part in funerals and give their condolences. The single flower may be any flower with which to remember the departed.

A single white calla lily with green decoration. PLEASE NOTE! Greenery may vary based on the florist's stock.

1 valkoinen kalla vihreillä koristeltuna.

A last goodbye

You can say goodbye one last time with an elegant funeral rose. If you wish the rose to be in another color than red, please mention it in the order.

1 punainen muistoruusu (Huom! mahdollinen poikkeava väritoive Lisätietoja-kentässä)

Funeral rose

A shiny white rose is suitable for several  occasions. Express your gratitude or congratulate some one.

White rose

### Finnish funeral traditions

Finnish funeral tradition has formed into its contemporary form after the arrival of Christianity with Lutheranism bringing burials as a part of the tradition. This article is about Finnish funeral traditions where Lutheranism is strongly represented. Our florist can also help with information about secular funerals and funeral traditions of other religions.

#### Two weeks

Funerals are usually held two weeks after the passing. According to Finnish law the departed should be buried or cremated within one month of their death. Burial requires a permit which is signed by the doctor or a coroner. When planning the funeral one should find out if the deceased had a will or any wishes regarding the funeral.

#### Funeral service and memorial service

Funerals consist of two parts: a funeral service and a memorial service. The funeral service happens usually in a chapel, a church or at a cemetery after which the memorial service is held elsewhere. The funeral service is a calm and peaceful moment of saying goodbye. Speeches, condolences and other greetings are for the memorial service. Usually at the memorial service there is a table with a picture of the departed framed by beautiful flowers and a single burning candle.

#### Laying flowers

Close relatives arrange with the funeral organizer how flowers will be laid during the funeral service. In Finland flowers are usually set near the coffin or the grave by everyone themselves. Internationally it’s more common to bring the flowers in advance to the church or chapel where the staff lay the flowers in advance near the coffin or on racks set next to the coffin.

The flowers may be laid at the chapel or the church or at the grave. Close relatives lay their flowers first. Then it’s the turn of more distant relatives and finally friends. While laying down flowers it’s common to hold a brief silent moment near the coffin after which a few words may be said to the departed from a card or the ribbons on the flowers. Flowers are not laid on top of the coffin but on racks next to the coffin. If the flowers are laid inside a chapel or church, memorial verses won’t be read again at the grave, but flowers are laid on the burial mound.

#### Burial in a coffin or urn

There are to forms of burial: burial in a coffin or cremation and burial in an urn. In Finnish tradition coffin and urn adornments are used in Lutheran funeral services and secular funerals. The adornments are meant bring out the coffin and not cover it, so no more than 1/3 of the urn or coffin should be covered.

Coffin and urn adornments can be ordered directly from Interflora member florists of which many also offer funeral home services or work closely with a local funeral home. It’s important that the florist knows the exact model of the coffin or urn when designing these adornments.

#### Secular funerals

Non-religious funerals or secular funerals are more free form than a traditional Lutheran funeral and they don’t have a strict norms that should be followed. When arranging the funeral the wishes of the departed, their lifestyle and other beliefs should be taken into consideration. Both coffin burials and cremations are common with secular funerals.

Congregations are mandated by law to offer burial places also to those who don’t follow their religion. Many cemeteries have an area with no religious marks. If the departed wishes, their ashes may be scattered to other areas with the permission of the land’s owner. In secular funerals the departed may be blessed by the church before they are buried.

### Memorial verses are written on a card or ribbons

Memorial words play a large role in the Finnish funeral tradition and are an irreplaceable part of funeral flowers as they are read aloud when laying the flowers. All Interflora flower orders include a blank white card. With funeral flowers you may also order ribbons that are attached to the flowers.

There are always two ribbons and the other one has the memorial verse and the other has the names. With funeral bouquets a narrower ribbon or card is used than with other funeral flowers. When choosing a card instead of the ribbons, it will also have the memorial verse and sender’s names.

Ribbons are available in single or multicolor. The most common color combinations are blue and white, blue and yellow or red and black. The color of the ribbon is determined by the color of the used flowers for a harmonic look. If you wish for a certain color, you may write the wish in the ‘special wishes for the delivery’ part when making the order.

In our online store you may add additional products after choosing the flowers and continuing the order which brings up the additional product options.

#### Memorial verses for ribbons and memorial poems

* Rest in peace
* We will miss you
* You will always be remembered
* Our most heartfelt farewell
* You will always be missed

* If I should go tomorrow

  It would never be goodbye,

  For I have left my heart with you,

  So don't you ever cry.

  The love that's deep within me,

  Shall reach you from the stars,

  You'll feel it from the heavens,

  And it will heal the scars.

  **- Anonymous**

* Because I have loved life, I shall have no sorrow to die.

  I have sent up my gladness on wings, to be lost in the blue of the sky.

  I have run and leaped with the rain,

  I have taken the wind to my breast.

  My cheek like a drowsy child

  to the face of the earth I have pressed.

  Because I have loved life,

  I shall have no sorrow to die.

  **- Amelia Josephine Burr**

* Under the wide and starry sky,

  Dig the grave and let me lie.

  Glad did I live and gladly die,

  And I laid me down with a will.

  **- Robert Louis Stevenson**

* When I come to the end of the road

  And the sun has set for me

  I want no rites in a gloom filled room

  Why cry for a soul set free?

  **- Christina Rossetti**

* My candle burns at both ends;

  It will not last the night;

  But ah, my foes, and oh, my friends It gives a lovely light!

  **- Edna St.Vincent Millay**

* Look beyond the empty chair

  To know a life well spent

  Look beyond the solitude

  To days of true content.

  **- Anonymous**

* And when the stream that overflows has passed,

  A consciousness remains upon the silent shore of memory;

  Images and precious thoughts that shall not be

  And cannot be destroyed.

  **- William Wordsworth, from The Excursion**

### Read more:

* Read more about Sympathy Flowers [here](https://shop.interflora.fi/en/fi/content/floral-knowledge/sympathy-flowers).

Interflora’s story began in 1927 has continued to this very day and the journey entails many tales.

Interflora’s story began in 1927 and has continued to this very day and the journey entails many tales.

History of Interflora

#### 1920s

Suomen Kukkainvälitysyhdistys - Föreningen Finland Blomsterförmedling - the predecessing association to Interflor-Finland – was formed officially in 1927. Although the foundation was laid already during the previous year. Originally there were 14 members and 6 sponsoring members. The first bouquet making course was organized in 1929. Dan Ward was elected as the first chair, and he continued for 10 years as the head figure of the association.

#### 

#### 1930s

The bouquet making courses started a fruitful cooperation between flower farmers and florists and this cooperation continues blossom today.

#### 

#### 1940s

The association missed a few meetings in the 1940s due to assembly bans at the time. And altogether trading activities were suffering from a recession during the later years of the war. In 1948 trading activity started picking up again and reached the levels seen before the war even though florists were lacking funds and flowers due to shortages. Importing licenses were exceedingly hard to acquire. In 1949 Harald Schmidt was chosen as the chair of the association. A teaching course for florists was arranged in Sweden in 1947, to which two members from Finland took part.

#### 

#### 1950s

A new decade opened the possibilities for international operation. The association applied for membership in Fleurop which was granted on the second time voting on the matter. Connections to the United States and Canada were reopened. Even though, import licenses were granted, getting them was a slow process. The first florist teaching class in Finland was arranged in 1954.

#### 1960s

In 1965 the association got its current name Interflora-Finland. Flower deliveries were increasing year after year. In the 1960s Interflora-Finland and Finland’s Florist association (Suomen Kukkakauppiasliitto) organized courses aimed at increasing the expertise of florists. Interflora-Finland was on an international stage for the first time in 1969 when it had its own exhibition at Floriade in Rotterdam. Also, on the same year Interflora started advertising in television.

#### 

#### 1970s

Interflora designed international bouquets, which were sold through catalogues globally.

#### 

#### 1980s

Interflora-Finland pleaded to the Finnish government to revoke the need for importing licenses to import flowers from development countries. Also between 1986-87 Interflora-Finland started using computers for the first time. The acquisition had been prepared for three years.

#### 

#### 1990s

In the 1990s a lot of effort was put into cooperation between different organizations. Florists gained a place on the board of Puutarhaliitto r.f. with the help of Interflora-Finland and Finland’s Florist association. In 1997 Interflora was the first to open a new service to customers: an online store (Interflora.fi).

#### 

#### 2000s

Interflora members started using a new order management system which made computers an everyday tool for florists. Taking part in public events to give flowers, adorning the Interflora logo, to artists, athletes, miss Finlands, etc. has been seen as an effective marketing tool and this kind of activity increased in the 2000s. Showing bouquets and other flower apparel in different media has benefited Interflora, its members and the entire industry greatly.

#### 2010s

Interflora updated its flower order program used by its members and renewed their website which was popular among customers and B2B clients. Also skilled florists from Finland took part in international bouquet tying competitions with great success.

Read more: 

* Read more about Interflora here. 
* Read more about our International Deliveries here. 
* Read more about Interflora Guarantee here. 
* Read answers to Frequently Asked Questions here. 

Interflora Finland's customer service answers from Monday to Friday 08.30-16 in our chat, via email and phone. 

Questions? 
Interflora Finland's customer service is here to help you from Monday to Friday from 8.30 AM to 4 PM in our chat, via email and phone.

Interflora Finland's Customer Service 

### Contact

If you have questions for Interflora Finland or wish to give feedback, you can contact Interflora Finland's Customer Service in our chat, via email [info@interflora.fi](mailto:info@interflora.fi) or by phone 0102176320. We provide customer service in Finnish, Swedish and English.

Interflora Finland's customer service is open from Monday to Friday from 8.30 AM to 4 PM. Unfortunately we don’t take orders by phone. If you wish to send flowers, you can do it in our web store or your nearest Interflora flower store.

Interflora-Myynti Oy

PL 3

00441 Helsinki

tel. 0102176320

info@interflora.fi

### Read more:

* Read answers to Frequently Asked Questions [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/faq).
* Read more about Order and Delivery [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/order-and-delivery).
* You can find our Terms of Delivery [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/terms-of-delivery).
* You can find our Privacy Policy [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/privacy-policy).
* Read more about Interflora Guarantee [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/guarantee).
* Read more about Payment Methods [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/payment-methods).
* Read more about International Deliveries [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/international-deliveries).
* Read more about Business Service [here](https://shop.interflora.fi/en/fi/content/order-and-delivery/business-service).

Customer service

Interflora Finland´s customer service answers from Monday to Friday 08.30-16 in our chat, via email and phone. 

Here you can find Interflora shops in Ahvenanmaa area.

Ahvenanmaa

#### Maarianhamina

* CITY BLOMMOR ÅLANDS FLORISTERNA   
  Torggatan 5, 22100 Maarianhamina  
  tel. 018-16388
* ROSENBLADS  
  Västra Utfarten, Box 103, 22100 Maarianhamina  
  tel. 018-23366

Ahvenanmaa 

Information about Interflora's Terms of Delivery

Interflora Suomi Ry Terms of Delivery

Terms of Delivery

### Flower Orders

An order placed before 1:45 PM on weekdays can be delivered to a home address on the same day almost everywhere in Finland. To bigger cities it is possible to place an order until 3:45 PM. On Saturdays orders can be placed until 10:45 AM for same day deliveries, except to locations where delivery is possible only between Monday to Friday. To some of these locations orders must be made a day in advance because of the transportation of deliveries. In these locations delivery is possible only by bus or via the post office. You can find a list of bus delivery locations at the end of the Terms of Delivery.

We cannot guarantee deliveries abroad on Sundays or public holidays. We will contact you if the delivery is not possible on the chosen day. Orders for international deliveries need to be done on the delivery day before 12 noon at the latest on weekdays. Please also note the time difference between countries, since this may affect the delivery date. In some countries, there may also be locations where delivery is not possible at all due to excessive distances. In these cases, the Interflora office will contact you.

Delivery to a company address is possible on weekdays during office hours unless another delivery time is presented in the order. Orders to a company address must be placed the day before delivery or at the latest in the morning of the delivery day before 9 AM.

### Deliveries on Public Holidays

There are no deliveries on Sundays or on public holidays, except on certain days such as Mother's Day and Father's Day or if Valentine's Day, International Women's Day or days before Christmas are on Sunday (with local limitations).

### Delivery Fee

The flower item includes a service fee 5,20€ which will be divided between the delivering flower shop and Interflora. The delivery fee for deliveries in Finland is 12,80€. The flowers are delivered to the given address, provided by the sender. The delivery is done by the staff of the flower shop or by a courier service.

Note that if the selected payment method is invoice, an additional 4€ invoice fee will be added to the total price.

The delivery fee for deliveries abroad is 18,00€. In addition, the price of flowers includes a local delivery charge, which varies by country. To some international destinations an extra delivery fee can be added if there is no Interflora -shop in the region. In this case we will contact You.

### Time of Delivery

We cannot guarantee the delivery at a precise time, but the flower shop will do their best to arrange the delivery at the desired time. If you have a wish about the delivery time, you can write it in the section Special wishes for the delivery. Deliveries to home addresses usually take place between 10 AM and 8 PM. Orders to company addresses are delivered within office hours.

Funeral orders are exceptions; they will be delivered according to the time of the funeral. Funeral orders must be placed two days before the funeral service at the latest.

### Delivery Options and Recipient Details

The sender is responsible for the correctness of the information (name, address, zip code, city, phone number) that they enter when an order is placed.

When you have made your order in the web shop and your payment has been processed successfully, you will receive an order confirmation to your email address. From the order confirmation you can check that all the details are correct.

Once choosing the delivery option ‘Leave at door if recipient is not at home’, the sender gives their permission to leave the flowers at the door if the recipient is not at home. We do not inform the sender nor the recipient separately about the situation. If you give permission to leave flowers at the door, you are responsible if the flowers disappear or get ruined. We cannot guarantee that the flowers can be left at the door, because of weather conditions or practices in different countries (for example warm countries).

If you choose the option ‘The recipient must be reached before the delivery’, your order won’t be delivered before the shop has reached the recipient by phone or text message.

You may forbid the delivering shop to call the recipient. In this case delivery might be delayed or cancelled. If the recipient is not able to receive the flowers and there is no possibility to leave the flowers on the door, the delivery is returned to the flower shop and the delivery fee is used. The recipient can then pick up the flowers at the delivering flower shop or the sender can pay another delivery fee of 12,80 €. In this case the flower shop will arrange a new delivery. If the delivery is not possible, Interflora will contact you.

### Floral Cheques

The delivery charge is 3,80€ per delivery address. Floral cheques can only be delivered within Finland and can be used in Interflora flower shops in Finland. Flora cheques are mailed to the recipient. For shipment on the same day, we must receive your order before 11 AM on weekdays. Cheques will be mailed on the requested date unless the order is placed for the same day after 11 AM, on weekends or midweek holidays. In these cases, the cheque will be mailed at the earliest on the next weekday.

### Additional Products

In addition to flowers, you can order products such as chocolate, a teddy bear, a vase, a pot, a greeting card, card of condolence or a ribbon (for funeral orders). Every flower shop has cards of condolences and folded greeting cards, but the selection varies depending on the delivering shop. That's why there are no model pictures of the cards in the web shop. The flower shop chooses the most suitable card for the occasion.

If the chosen additional product is not available at the given location, Interflora's office or the delivering shop will contact You via phone or email. The chosen additional product can be changed to another additional product with the same value, the value of the product can be refunded or the value can be included in the flower amount.

### Interflora Guarantee

Interflora guarantees the freshness and quality of every Interflora order at the time of delivery, and that the order is filled to full value. **NOTE: Due to price fluctuations, the number of flowers in mixed bouquets may vary slightly.** Primarily the chosen flowers will be delivered to the recipient. If the ordered flowers are not available, the alternative choice or a similar substitute will be delivered. If this is not possible, we will contact You. Plant pots and baskets may vary depending on the delivering flower shop. The delivery will take place on the requested date.

If the quality of the flowers does not meet your expectations, the flower shop is obligated to deliver new flowers to the recipient. Complaints of poor quality must be made immediately, no later than the next weekday, to Interflora's office (0102176320, info@interflora.fi) or to the Interflora florist who delivered the flowers. Other complaints or notifications about the delivery or delivered flowers must be sent to Interflora’s office within 30 days from the selected delivery date.

### Use of Customer Information

All order information (names, addresses, telephone numbers, e-mail address, card message, chosen item) and IP-address of the used device will be saved in our database. The given information is only used for delivering your flower order. The IP-address is only used to solve a possible situation of malpractice.

We do not pass on order information to third parties, except to complete the delivery. Your e-mail address will not be used for any other purpose either. Only Interflora's staff has access to order data, which we store for five years.

Information related to the payment of your order will not be saved in our database.

### Bus Deliveries

Deliveries to the following locations are done by bus. In these cases the recipient picks up the flowers at the bus or at Matkahuolto-terminal. Deliveries to these locations are done only on weekdays, excluding public holidays. The recipient's phone number is mandatory to complete these deliveries, as the flower shop must call the recipient in advance to agree the delivery with them.

99950 KARIGASNIEMI

98600 KURSU

99990 NUORGAM

93400 TAIVALKOSKI

99980 UTSJOKI

99870 INARI

99940 NÄÄTÄMÖ

99930 SEVETTIJÄRVI

97645 JUUJÄRVI

98360 VUOSTIMO

We would like to invite You to join our mission to deliver flowers all around Finland and the world.

Become a member – For florists

### Esteemed Florist,

We are inviting You to join our operation to make more flower deliveries around Finland and the world all the while improving your own revenue streams.

### Delivering feelings with flowers

Interflora r.f. has been active in Finland for over 90 years. Many consumers associate Interflora as a synonym for flower deliveries. We are a part of an industry leading, traditional, global and high quality – in other words – the world’s best flower delivery organization. Interflora-Finland r.f. is completely owned by Finnish florists. Our common goal is to enhance and grow our business so that consumers think that the words ‘flower delivery’ are insignificant and the name Interflora is all that is needed.

Would You like to be a part of this development?

### Profits towards a common cause – not a strangers wallet!

Interflora works to improve the wellbeing and competitive position of their members with other associations, communities and schools in the field.

Being an association guarantees that the profits Interflora makes will help its members. When Interflora-Finland is successful it benefits its members. Profits don’t go into the pockets of private investors but to benefit all our member florists.

Interflora florist are a welcoming and a hard-working group and we’d like you to be a part of us – So Welcome! Also, our staff at our Helsinki office is eager to meet and help our newest members. You can always call us!

With welcoming regards, lets talk on the phone,  
Katja Teikari,  
CEO

More info at 010 217 6320 or via email at [info@interflora.fi](mailto:info@interflora.fi)

You may look at our catalogue [here](https://shop.interflora.fi/en/fi/category).

All our member shop can be found [here](https://shop.interflora.fi/en/fi/content/shops).

### Read more:

* See our selection [here](https://shop.interflora.fi/en/fi/category).
* You can find all our Interflora Shops [here](https://shop.interflora.fi/en/fi/content/shops/all-shops).
* Find more Info about Interflora [here](https://shop.interflora.fi/en/fi/content/about-interflora/info-about-interflora).
* Read about the History of Interflora [here](https://shop.interflora.fi/en/fi/content/about-interflora/history-of-interflora).

Become a member - For florists

Find a selection of chocolates and other products to send with your flower greetings. Interflora has a variety of additional products!

When sending flowers, you can also choose to send different kinds of additional products along with your greetings.

Additional Products

### Selection

Send lovely chocolates with birthday flowers or add a suitable vase for the bouquet. A cuddly teddy bear is great for celebrating a new baby. Funeral flowers can be sent with typed ribbons and a card of condolence may be added to sympathy flowers.

While ordering flowers these products will come up on their own page after you have chosen the flowers you want to send and added them to your shopping basket and continued the order.

### Cocoture-chocolate

Our new, wonderful luxury Cocoture box of chocolates contains nine delicious chocolate treats. This beautiful box tied with a bow is perfect as a gift or for treating yourself. Weight of chocolates 90g.

##### Price 13€

#### Chocolate Heart

A fine assortment of chocolates in a red heart-shaped metal box. The box conceals beautiful and delicious chocolates within. Suits well for treating your loved ones. Weight of chocolates 70-90g. The design and appearance of the chocolates varies.

##### Price 9€

#### Champagne Truffles

A delicious assortment of Belgian champagne truffles. The package contains 95-100g. Note! The truffles may contain peanuts and other allergens. The champagne truffles are also available decorated with flowers, order them either with [white](https://shop.interflora.fi/en/fi/product/306) or [white-pink](https://shop.interflora.fi/en/fi/product/438) flowers.

##### Price 12€

#### Teddy Bear

A light brown 13cm tall fuzzy bear with a cute bowtie. Suits well with baby flowers for boys and girls but will also bring a wide smile to older recipients as well.

##### Price 10€

#### Vase

With a beautiful bouquet you may order a beautiful vase. This is a great choice if you are unsure if the recipient has a suitable vase for the flowers you are sending. Vases differ between florists and the delivered vase is picked based on how it fits the shape of the bouquet. The florist will choose a suitable vase for high, low, etc. bouquets.

##### Price 15€

#### Protective Pot

You may choose a protective pot for a potted plant or flower. The selection of pots varies between florists. The florist will choose a suitable pot for the chosen product.

##### Price 15€

#### Card of condolence

A traditional card of condolence (approximately A4 -size) is sent to the family of the deceased after the sorrowful news have arrived. The card can also be sent to a funeral service with flowers where it will be read aloud if you are unable to take part in the funeral. You may order the card of condolence when you choose flowers from the Funeral or Sympathy categories. All florists have cards of condolences, but selection varies between stores and models will differ slightly. The florist will choose a card that suits the flowers and the occasion most. Therefore we only have a picture of a blank card in our webshop. If you have wishes on which kind of card of condolence you would prefer, please write the wishes on the ‘special wishes for the delivery’ -section and our florist will try to fulfill your wishes as well as possible. Card of condolence can only be sent with flowers.

##### Price 25€

#### Funeral spray ribbons

Typed ribbons for a funeral bouquet, spray or wreath. You may choose ribbons when you choose flowers from the Funeral -category. There are two ribbons, the first one is for the memorial words and the second one is for the senders names. With funeral bouquets a slightly narrower ribbon is used. Ribbons are available in single and multicolor options. Common color choices are blue- white, blue-yellow and red-black. The color of the ribbon is based on the flowers so that the entire package is as harmonic as it can be. You may write a wish for the ribbon color in the ‘special wishes for the delivery’ -section. Send a beautiful farewell to your loved one.

##### Price 25€

#### Changes in delivery

If the additional product you have chosen can't be delivered to the area in your order, Interflora customer service will contact you via email. We can replace the product with another, return the value to your account or we can add the value of the additional product to the value of the flowers.

You can order additional products after you have chosen flowers. Order [here](https://shop.interflora.fi/en/fi/category).

Additional products 

Send additional products with your flower order. Interflora delivers chocolates and other products with flower greetings!

Here you can find Interflora shops in Helsinki metropolian area.

Helsinki metropolian area

#### Helsinki

* CH BARCK  
  Eerikinkatu 8, 00100 Helsinki  
  tel. 09-6943220
* FLORANNA  
  Runeberginkatu 30, 00100 Helsinki  
  tel. 09-446596
* HERTTONIEMEN KUKKA  
  Linnanrakentajantie 2, 00810 Helsinki  
  tel. 09-786569
* KAIVOKUKKA ASEMATUNNELI  
  Rautatientorin metroasema, 00100 Helsinki  
  tel. 0207528580
* KAIVOKUKKA KAARI  
  Kantelettarentie 1, 00420 Helsinki  
  p. 041-3111819
* KAMPIN KUKKA  
  Lapinlahdenkatu 31, 00180 Helsinki  
  tel. 09-6942875
* KUKKAGALLERIA MERIPIHKA  
  Meripihkatie 3, 00710 Helsinki  
  p. 046 5416717
* KUKKA GARDEN, KAUPPAKESKUS COLUMBUS  
  Vuotie 45, 00980 Helsinki  
  tel. 0449809608
* KUKKAMYYNTI PIILOLA  
  Vihdintie 3-5, 00320 Helsinki  
  tel. 09-5882200
* KUKKAKAUPPA PUNTTI, KAUPPAKESKUS ARABIA  
  Hämeentie 111, 00550 Helsinki  
  tel. 0503515342
* KUKKAKAUPPA STENIUS  
  Lauttasaarentie 31 00200 Helsinki  
  tel. 09671025
* LAAJASALON KUKKAPALVELU  
  Yliskylän puistokatu 4, 00840 Helsinki  
  tel. 050 4412421
* PAKILAN KUKKATALO  
  Pakilantie 69, 00660 Helsinki  
  tel. 09-7544255
* PIILOLA.FI CITYCENTER  
  Kaivokatu 8, 00100 Helsinki  
  tel. 045 1313138
* PUUTARHANIKKARIT  
  Abraham Wetterin tie 3, 00810 Helsinki  
  tel. 0505608778
* RAUTA-KUKKA  
  Rautatieasema, 00100 Helsinki  
  tel. 09-656524
* RUNEBERGIN KUKKA DAN WARD  
  Runeberginkatu 59, 00260 Helsinki  
  tel. 09-25325200
* SYVÄSEN KUKKA  
  Porthaninkatu 11, 00530 Helsinki  
  tel. 09-7263200
* TAIKAKUKKA  
  Malminkaari 17-19, 00700 Helsinki  
  tel. 09-3452344
* ÖLANDER  
  Korkeavuorenkatu 2 B, 00140 Helsinki  
  tel. 09-635930

#### Espoo

* JORVIN KUKKA JA LAHJA  
  Turuntie 150/Espoon sairaala, 02740 Espoo  
  tel. 050-3665704
* KAIVOKUKKA ISO OMENA  
  Piispansilta  9, 02230 Espoo  
  tel. 0207528584
* KAIVOKUKKA SELLO  
  Leppävaarankatu 3-9, 02600 Espoo  
  tel. 0207528586
* KAUKLAHDEN KUKKA  
  Hansatie 26, 02780 Espoo,  
  tel. 09 811700
* KUKKATALO MARITTA  
  Suvikummuntie 2, 02120 Espoo  
  tel. 09-42427474
* LEPPÄVAARAN KUKKA  
  Alberganesplanadi 11, 02600 Espoo  
  tel. 040 5258880
* LITTLE BOUQUET FACTORY AINOA  
  Kauppakeskus Ainoa, Länsituulentie 5, 02100 Espoo  
  tel. 040 689 6788
* LITTLE BOUQUET FACTORY  
  Otaniementie 12 a, 02150 Espoo  
  tel. 0400246694
* SITOMO, ISO OMENA, METROTASO  
  Piispansilta 3-9, 02230 Espoo  
  tel. 0401838488
* PUUTARHANIKKARIT  
  Espoonlahdenranta 5, 02320 Espoo  
  tel. 0504000247

#### Vantaa

* KAIVOKUKKA DIXI  
  Ratatie 11, 01300 Vantaa  
  p. 041-3112686
* KUKKA-MIA  
  Talkootie 7, 01350 Vantaa  
  tel. 0505631136
* MYYRKUKKA  
  Iskoskuja 3 a 1, 01600 Vantaa  
  p.044 2307702
* TULIKUKKA  
  Uomarinne 2, 01600 Vantaa,  
  tel. 0400-577477

#### Kauniainen

* IHANA KUKKANEN KAUNIAINEN  
  Promenadinaukio 2, 02700 Kauniainen  
  tel. 0400-313469

Here you can find Interflora shops in Kainuu area. 

Kainuu

#### Hyrynsalmi

* KUKKAKAUPPA SILMU  
  Hyryntie 33, 89400 Hyrynsalmi  
  p. 0405467997

#### Kajaani

* KUKKAKESKUS  
  Pohjolankatu 27, 87100 Kajaani  
  tel. 08-622574

Here you can find Interflora shops in Kanta-Häme area.